Getting started
Everything you need to set up, connect, and enjoy your new smart device.
1. Setting up your product
Follow our easy steps to quickly set up your new device and start enjoying a smarter home right away.
2. Creating the perfect scene
Easily create the perfect ambiance by automating your lights, temperature, and more.
3. Controlling with your voice
Connect your device to Alexa, Google Assistant, or Siri for hands-free control of your smart home.
4. Customizing the app
Make your smart home app truly yours. Learn how to organize devices, set preferences, and optimize your experience.
5. Inviting others
Share the convenience. Add family members or trusted guests to your smart home system with ease.
6. Getting more help
Need additional assistance? Access FAQs, troubleshooting guides, and our expert support team.
Frequently asked questions
Find quick answers to common questions to make the most of your smart home experience.
Connectivity
Connect your devices to Wi-Fi, troubleshoot pairing issues, and ensure seamless integration with your smart home network.
How do I connect my smart device to Wi-Fi?
Ensure your device is powered on and within range of your router. Open the app, select your device, and follow the on-screen instructions to connect to a 2.4GHz Wi-Fi network.
My device won’t connect to Wi-Fi. What should I do?
Double-check your Wi-Fi password, ensure the router is broadcasting 2.4GHz, and restart both the device and router. If issues persist, try resetting the device.
Can I use my smart devices with 5GHz Wi-Fi?
Most devices are optimized for 2.4GHz networks for better range and stability. Dual-band routers may allow you to use 5GHz for other purposes, but check compatibility first.
What should I do if my device disconnects frequently?
Check for potential interference, ensure firmware is updated, and verify your Wi-Fi stability.
Troubleshooting
Find solutions to the most common issues, from error codes to hardware resets, and get back to enjoying your smart home.
What should I do if my device isn’t responding?
Try restarting the device, ensuring it’s powered on, and verifying your Wi-Fi connection. Consult the app for troubleshooting tips.
The app doesn’t detect my device during setup. What do I do?
Ensure Bluetooth and location services are enabled, and that your phone is connected to the correct Wi-Fi network.
How can I update the firmware on my device?
Open the app, navigate to the device settings, and look for a firmware update option.
How do I reset my device?
Locate the reset button or pinhole, press and hold it for 10-15 seconds, then release. The device will reset to factory settings.
Voice Assistants
Discover how to integrate your devices with popular voice assistants like Alexa, Google Assistant, or Siri for hands-free control and convenience.
How do I add my device to a voice assistant?
Link your account to your preferred assistant (like Alexa or Google Home) in their app and enable the skill for your device.
Can I control multiple devices with a single voice command?
Yes, create routines or scenes in the voice assistant’s app to control multiple devices with one command.
Do all products support voice assistants?
Most of our products are compatible with Alexa, Google Assistant, and Siri. Check your product manual for specific details.
Why won’t my voice assistant recognize commands?
Ensure the device is properly named in the app, the voice assistant integration is enabled, and your internet connection is stable.
Smart Home Tips & Tricks
Make the most of your smart home setup with expert tips and creative ideas for automation, scene creation, and daily convenience.
How can I automate my devices?
Use the app’s automation section to create triggers based on time, location, or device actions (e.g., turn on lights when motion is detected).
What are scenes, and how do I create them?
Scenes are custom settings that control multiple devices at once. Open the app, go to "Scenes," and configure actions like turning lights on or off at specific times.
Can I control devices while I’m away from home?
Yes, as long as your devices are connected to the internet and your app is set up, you can control them remotely.
Can I share device control with family members?
Yes, invite others via the app by entering their email address or phone number under the "Share Access" section.
Orders & Shipping
Have questions about your purchase? Get details on order tracking, shipping timelines, and what to expect once your order is placed.
How can I track my order?
Log in to your account, go to “Orders,” and click on the tracking link provided.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Expedited options are available at checkout for faster delivery.
Can I change or cancel my order?
You can modify or cancel your order within 24 hours of purchase by contacting our support team.
Returns & Refunds
Need to return or exchange an item? Learn about our return policy, how refunds are processed, and the steps to initiate a hassle-free return.
What is your return policy?
We accept returns within 30 days of delivery, provided the product is in its original condition. Visit our Returns Page for more details.
How do I request a refund?
Initiate a return through your account or contact customer support. Refunds will be processed within 5-7 business days after the item is received.
Can I exchange an item?
Yes, exchanges are allowed for defective or incorrect items. Contact support to start the process.
Warranty & Support
Understand your product’s warranty coverage, how to file a claim, and the ongoing support available to keep your devices in top shape.
What does the warranty cover?
Our products come with a one-year limited warranty covering manufacturing defects and malfunctions. Damage caused by misuse is not covered.
How do I claim my warranty?
Contact us with your proof of purchase and a description of the issue to initiate a warranty claim.
Can I extend my warranty?
Yes, extended warranty plans are available for purchase. Visit our Warranty Page for details.
Privacy & Security
Your security matters. Explore our data protection policies, how we safeguard your privacy, and tips for maintaining a secure smart home.
How is my data protected?
We use encryption and secure servers to ensure your information is safe.
Can I delete my account and data?
Yes, contact support to request account deletion and data removal.
What should I do if I suspect unauthorized access to my account?
Change your password immediately and enable two-factor authentication if available.