Warranty

1. Overview

At Rove Smart Home, LLC, we stand behind the quality and reliability of our products. Our warranty policy ensures that you receive a replacement or repair for any product that fails to meet our high standards. By purchasing from us, you agree to the terms outlined in this policy.

2. Warranty Coverage

• Duration: Our products are covered under a limited warranty for a period of 1 year from the date of purchase.
• Scope: This warranty covers defects in materials and workmanship under normal use and conditions.
• Exclusions: The warranty does not cover:
  • Damage caused by misuse, abuse, or unauthorized modifications.
  • Normal wear and tear.
  • Products used outside their intended purpose or specifications.
  • Damage caused by accidents, power surges, or natural disasters.

3. Warranty Claim Process 

To file a warranty claim, follow these steps:

1. Contact Us: Reach out to our Customer Service team at support@rovesmarthome.com with the following details:
   • Proof of purchase (receipt or order confirmation).
   • Product serial number (if applicable).
   • Description of the issue and any relevant photos or videos.
2. Verification: Our team will review your claim and may request additional information or troubleshooting steps to confirm the issue.
3. Resolution: Once your claim is approved, we will offer one of the following resolutions:
   • Repair of the defective product.
   • Replacement with a new or refurbished product of the same model.
   • Refund if repair or replacement is not feasible.

4. Shipping Costs 

• Rove Smart Home, LLC will cover shipping costs for approved warranty claims within the warranty period.
• For international claims, customers may be responsible for customs fees, taxes, or additional shipping charges.

5. Extended Warranty

• Customers may have the option to purchase an extended warranty for certain products. Details about extended warranty plans are available by contacting Customer Service.

6. Limitations of Liability

• This warranty is the exclusive remedy for defects in Rove Smart Home, LLC products.
• Rove Smart Home, LLC is not liable for incidental or consequential damages resulting from the use or inability to use the product.

7. Transferability

• This warranty is non-transferable and applies only to the original purchaser of the product.

8. State Laws 

• Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

9. Contact Information 

For any warranty-related inquiries, please contact us at support@rovesmarthome.com.

Thank you for choosing Rove Smart Home, LLC. Your satisfaction and trust are our top priorities.